PEOPLE
PLANET
PURPOSE

People: We are #FutureReadyTalents

We upskill and focus on employee engagement so we can develop #FutureReadyTalents. We believe that engaged employees translate to an innovative, customer-focused and resilient team.

Workforce
3411
including subsidiaries (PR, PETNET, Bangko Kabayan, FairBank)
1874
CitySavings Only
Average Training hours
61.54
Employee Engagement Score
4.45
employee engagement level
Employee
Volunteerism
363 hours
Note. Community outreach activities decreased to ensure employee safety amid the pandemic but outreaches continues through online CSR
Attrition Rate
15.77%
Diversity
48.93%
Female
51.07%
Male


About CSR

Corporate Social Responsibility (CSR) is integral to what we do, not just as bankers, but as members of the communities where our businesses operate. As we continue to innovate and transform, we also want our community to grow with us.

We are committed to providing capability-building opportunities and enabling educators to teach and touch the lives of learners nationwide. We make it our mission to co-create a safe, empowered and more sustainable teaching and learning environment.

CitySavings continues to innovate its products and services by providing digital solutions that bring greater financial inclusion to more Filipinos. We intensify opportunities for stakeholder collaboration to create significant impact especially to the underserved sector of our community. We focus on providing relevant, accessible, and sustainable CSR programs as we elevate the lives of people we serve.


    CSR Highlights
  • Intensified the Bank’s advocacy on financial discipline and practical wealth management thru the conduct of Project ₱er@parasyon

  • Implemented Project Pink, a breast cancer awareness program for teaching and non-teaching staff designed to raise their level of awareness on the prevention and early detection of breast cancer

  • Promoted weather knowledge and disaster preparedness through the conduct of Disaster Risk Reduction 101 training sessions nationwide in collaboration with Aboitiz Foundation Inc, Philippine Disaster Resilience Foundation and Local Government Units

  • Provided tools and upgraded educators’ online teaching skills through Project Agile: Learning Series for Teachers and HEROES 2021 (Help Educators Rise to Online Education SY 2020-2021) in partnership with Thames International, EduRescue Philippines, and Akadasia Singapore

  • Mobilized the provision of safety and sanitation essentials through the nationwide implementation of Brigada Eskwela to complement DepEd’s efforts in ensuring the health, safety, and well-being of teachers, students, and non teaching personnel

  • Provided technological support and learning equipment, printing materials and supplies as well as hand washing facilities to help schools adjust to the expectations of the new normal ways of teaching and learning

  • Partnered with MentalHealthPH and introduced Project #BetterMe, a mental wellness program for our education frontliners to enable them to develop self-care strategies and provide practical ways to take better care of their mental well-being amidst the challenges they face in the new normal

  • Launched the National Economic Development and Values Formation webinar series in partnership with University of Asia and the Pacific to revitalize character-building and values formation programs in schools and help contribute to economic recovery

  • Equipped private educational institutions and state universities through the conduct of livecast series on Education 4.0: Future-Proofing Institutions to share best practices in online delivery, focusing on trends and opportunities in the new education environment


Health and Safety

CitySavings’ commitment to ensure the safety and wellness of all its employees across its business operations is outlined in its Occupational Health and Safety Policy.

Occupational Health and Safety Committee was created within the workplace tasked with the authority to plan, develop and implement OSH policies and programs, monitor,evaluate, , and investigate all aspects of the work pertaining to the safety and health of the employees.

Planet: We are stewards of our planet

We responsibly manage resources and continue to improve our operational efficiency. We minimize our impact on the environment for a better and more sustainable future.

Paperless Transactions

    One way to reduce our carbon footprint is to go digital with our transactions. Hence the following digital initiatives were launched:
  • Accepting client transactions through our digital tools -Loan Ranger Mobile app and Talk to Maria chatbot for our clients, and Loan Ranger tablets for our team members

Purpose: We innovate to elevate

Guided by our core values, we commit to making banking simple through innovative digital solutions to elevate the lives of people of moderate means.

871, 680
Customer Served
91%
Customer Rating
Based on New Customer Satisfaction (CSAT) Methodology