City Savings Bank, Inc. (CitySavings) received the “Philippines Technology Excellence Award for Digital - Banking” in the recently concluded Philippines Technology Excellence Awards 2021. CitySavings continues to create innovative solutions for customers amidst the COVID-19 pandemic. The Bank focuses on addressing the urgent need of customers for financial services through its relevant products and digital channels including its chatbot Talk to Maria.
Launched in August 2019, Talk to Maria had the initial ability to answer product inquiries through Facebook Messenger 24/7. The chatbot also provides users with a map to the nearest CitySavings branch or ATM terminal. Talk to Maria also has a motorcycle loan calculator which gives the client an estimate of their expected monthly amortization. Clients can simply choose a motorcycle brand, their desired amount of downpayment, and select the preferred loan term. In May 2021, more features were added such as a loan calculator for salary loans and the ability to accept new loan applications. It provides a quick and easy way for new clients to apply for a loan online from the comfort of their own homes.
“Our goal is to make banking simple and be the leading mass market bank in the Philippines. We do this by delivering relevant and memorable customer experiences through our technology. We are honored and delighted to receive this award,” shared CitySavings Senior Vice President - Marketing Head Paula Katerina Joson. The awards programme, dedicated to technological projects and innovations, aims to recognize exceptional companies that are riding the digital disruption wave and leading the technological revolution and digital transformation journeys in their respective industries.